Overview

The City of Georgetown Utility Office, located in the Municipal Complex at 300 Industrial Avenue, handles connects, disconnects and payments for water, electricity, garbage, wastewater, and stormwater drainage. Our office hours are 8am – 5pm, Monday through Friday.

The City of Georgetown is proud to sponsor the

Good Neighbor Fund

a program to assist eligible customers who are having difficulty paying their utility bill. Voluntary contributions from customers like you fund this program, which is administered by The Caring Place on our behalf.

Every dollar helps!

 Please click here to sign up.

Phone  512-930-3640
Toll Free  888-474-4904
Fax  512-930-3534
Email  customercare@georgetown.org

Connecting or Disconnecting Utilities

To connect residential utility service, please click here.

To connect non-residential utility service, please download and complete a Non-Residential Service Application Packet. The completed form can be faxed to our office at 512-930-3534 or emailed to customercare@georgetown.org.

To disconnect utility service, please click here, or download and complete a Service Disconnect Application.

Completed forms can be submitted to the Utility Office, located in the Georgetown Municipal Complex at 300 Industrial Avenue, Monday through Friday, 8:00 am to 5:00 pm, or by fax 512-930-3534 or email customercare@georgetown.org.

Utility Bills and Collection Process

To log into the online bill payment system, click here.  To review alternative ways to pay your bill, visit ‘Paying Your Bill’.

Utility meters are read and bills mailed to customers every month. Customers are responsible for the timely payment of the account, regardless of whether the bill is received or not. If the bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a final notice reflecting the balance plus penalty is mailed. The final notice gives the customer additional time to pay the bill. Utility service will be disconnected if the payment is not received in the Utility Office in full by the following month’s due date. The total balance due on the account must be paid in cash after disconnection to have the utilities reconnected.

Georgetown Utility Systems has a 3 step notification process to advise customers of unpaid balances (outlined below).  Georgetown Utility Systems will never call customers and demand payments over the phone (we will only advise of a past due balance).  If any of our customers have any questions regarding their bill, please call our Customer Care Center at 512-930-3640 before giving out financial information regarding their utility account.

 3-Step Notification Process for Past due accounts:

Late Notices are mailed to customers with unpaid balances the day after the billing due date.

An Automated phone call is provided to the phone number on the account two weeks after the billing due date.

A second Automated phone call is provided to the phone number on the account three weeks after the billing due date.

It is strictly against policy for any customer service representative to accept payment in the field.

 

Unclaimed Property Listing

November 1, 2004 State of Texas Property Code Title 6″ Unclaimed Property Code 76″ requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner’s right may claim the property by coming to the Municipal Building at 113 East 8th Street, Georgetown, Texas 78626.

Please address all questions to: finance@georgetown.org

Related Documents
Unclaimed Property Listing

 

Private Property Water and Sewer Repairs

Georgetown Utility Systems does not endorse specific offers by companies to cover water and sewer line repairs on private property. In the coming months, residents may receive offers from independent companies providing maintenance policies that assist homeowners with normal wear and tear of their lines, similar to an extended warranty on a vehicle. The City of Georgetown does not partner with any of these companies and strongly recommend that citizens evaluate these policies carefully to ensure they provide benefits for their specific situations.
Typically the City assumes responsibility for repairs up to the point of connection.  Homeowners, on the other hand, are responsible for repairs from their residence to the point of connection at the sewer main.

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